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VCOM Technical Support Home Knowledge Base Submit Ticket How can we help you today? Enter your search term here... Search Knowledge base Accounts/Subscriptions Account 4 How do I view the VCOM products I own? (KB001002) How do I access my account? (KB001004) How to I view my profile? (KB001000) How do I reset my password? (KB001003) Subscription Management 5 How do I download my product? (KB001010) I have used up the licenses for my product. How can I install my product on another computer? (KB001006) How do I determine the number of licenses left for my product? (KB001011) How do I locate the serial number for my product? (KB001012) What is Automatic Renewal Service? (KB001013) SystemSuite SystemSuite v15 4 Where do I find the firewall in SystemSuite on my Windows 8 computer? (KB002212) How to get the download link or serial number for purchased SystemSuite v14 or later. (KB002213) My SystemSuite computer appears to be "Offline" on my Dashboard even though I am connected. How do I correct this? While trying to install SystemSuite v15, the installation did not restart after the computer rebooted. How do I proceed? Fix-It Utilities Fix-It Utilities v15 7 How to get the download link or serial number for purchased Fix-It v14 or later. (KB003174) My Fix-It computer appears to be "Offline" on my Dashboard even though I am connected. How do I correct this? Windows cannot find 'Fix-It_Professional_ENU_15.0.32.28.sfx-TEST.exe.' Make sure you typed the name correctly, and then try again. While trying to install Fix-It v15, the installation did not restart after the computer rebooted. How do I proceed? Why is Hotspot Shield detected as low-risk adware? See all 7 articles Fix-It Utilities v14 2 Staples customers missing Fix-It Utilities v14 serial number. Experiencing system problems after installing SystemSuite or Fix-It. (KB003169) Fix-It Driver Repair Fix-It Driver Repair 6 Some of the drivers that Fix-It Driver Repair downloaded are not working. How do I report this? (KB003173) Where can I find the download link for the Fix-It Driver Repair installer? I have purchased Fix-It Driver Repair. How to I activate this product? Fix-It Driver Repair does not recommend updated drivers for my Dell hardware. How do I update my drivers for any Dell devices? I am trying to register Fix-It Driver Repair, but I cannot figure out how to move past the screen that asks for my email address. See all 6 articles PowerDesk Current 6 PowerDesk 9 says the serial number has already been used. I lost the original download of my product and I need to reinstall it. Where can I get a new download of my product? (KB004048) I am having trouble using a skin I downloaded from the Internet with PowerDesk. The error message reports that the folder name must match the .uis file. (KB004051) "Serial number in use" error message during installation of PowerDesk. (KB004047) I have emailed a question to Support and have not received an answer. (KB004050) See all 6 articles PowerDesk Pro v8 1 User's Guide for PowerDesk Professional version 8. (KB004046) WebEasy Current 39 WebEasy 10 (32-bit) says the serial number has already been used WebEasy 10 (64-bit) says the serial number has already been used How can I stop people from taking images from my site? (KB005214) How do I setup my form so that empty fields are acceptable? I want people to be able to fill in part of the form and leave some fields blank but still submit. (KB005206) How to build a form that will send the information directly to you without having it sent through the submitter's email. (KB005204) See all 39 articles WebEasy v9 3 WebEasy 9 (32-bit) says the serial number has already been used. WebEasy 9 (64-bit) says the serial number has already been used Important Notice for WebEasySite Hosting Customers (KB005220) Partition Commander Current 12 How do I know if my program will work with Vista? (KB006050) Any issues with Norton System Works or Norton Anti-Virus? (KB006054) Can I partition USB/Firewire drives? (KB006053) How are drive letters assigned by the OS? (KB006052) How do I enter the Computer's BIOS? (KB006051) See all 12 articles Partition Commander v10 2 When creating a boot cd, an error message "Critical Error Occurred" happens during the installation. (KB006042) Is Partition Commander 10 64-bit OS compatible? (KB006045) Perfect Image Current 17 Can I schedule incremental backup? (KB007015) Where can I get a copy of the Perfect Image 11 manual? (KB007000) I get a 0x1200e error during a hotbackup or the image restore process (KB007006) How do I know if my program will work with Vista? (KB007007) Can I back up to CD/DVD? (KB007017) See all 17 articles Perfect Image v11 1 Does this product support 64 bit OSes? (KB007010) Discontinued.. SystemSuite v12 and Earlier 166 After installing version 9 of SystemSuite or Fix-It, receive an error stating: Your anti-malware subscription has expired. (KB002200) My system seems to be running slower than usual. What do I do? (KB002071) After I installed SystemSuite 5 I can no longer connect to the Internet. What can I do to connect again? (KB002148) My computer is experiencing problems like programs and/or files seem to disappear, the computer may hang or it fails to boot. What can I do to find out if this is a virus? (KB002176) Is the firewall in SystemSuite compatible with XP? (KB002131) See all 166 articles Fix-It Utlities v12 and Earlier 126 My computer is experiencing problems like programs and/or files seem to disappear,the computer may hang or it fails to boot. What can I do to find out if this is a virus? (KB003131) Why doesn't XP Service Pack 2 Security Center recognize my Anti-Virus or SystemSuite's Firewall? (KB003115) The latest anti-virus pattern file from EasyUpdate informs me that no more updates are available. What can I do to correct this? (KB003051) How long is version 4 supported? (KB003075) What are my support options for SystemSuite 4 and Fix-It 4? (KB003050) See all 126 articles PowerDesk v7 and Earlier 44 I have added a number of FTP sites to powerdesk. I want to save these so I can use them if I reinstall PowerDesk. Where are these sites saved? (KB004019) Can I install a single copy of a VCOM version 6 or earlier products on multiple systems? (KB004038) How do I know if my program will work with Vista? (KB004044) While running EasyUpdate I receive a message stating the install directory could not be determined. (KB004003) Why do I get the error message “Incorrect command line parameter” when trying to install? (KB004001) See all 44 articles WebEasy v8 and Earlier 182 I registered but did not receive an unlock key. (KB005112) How do I link to a Word or Excel document in WebEasy? (KB005130) I had an existing site with WebEasy Professional version 5. Once I installed version 6 my website is not working properly. Some images do not appear, audio does not play and some linked files do not work. What can I do to correct this? (KB0 WebEasy crashes unexpectedly at random times. Is there a fix for this? (KB005025) When I publish and subsequently view my site, a page that says "This page has been generated by VCOM Technology" appears, then redirects to my site. Why is this page here, and how can I remove it using WebEasy Professional? (KB005016) See all 182 articles Partition Commander v9 and Earlier 41 After installing System/Partition Commander Norton Anti Virus detects a BloodHound virus on my system. (KB006040) How do I install Linspire/Lindows? (KB006034) I registered but did not receive an unlock key. (KB006027) Can I install a single copy of a VCOM version 6 or earlier products on multiple systems? (KB006002) How do I run Scout? (KB006033) See all 41 articles Other.. General 14 "Unable to access the server at this time. Please try again later." I purchased Fix-It and am getting "...serial number does not appear to be valid." How to determine whether you are running 32bit or 64bit version of Windows 8. (KB000024) How to contact VCOM Technical Support. Problems updating...